They sent a letter saying they would like to buying our house for 97% of the asking price. Thought is acceptable. Gave them a call and got gaslighted straight then offer ended up 80% of the asking price.Been told something about 4weeks period what should been mentioned in the letter…letter havent got anything like that. Turned out to be an estate agent. Just leaving this here for anyone who gets letter similar to see what you can expect.
Date of experience: 21 November 2024
Reply from British Homebuyers
Dear Tamas,
Thank you for sharing your feedback. I’m very sorry to hear that your experience with us didn’t meet your expectations. At British Homebuyers, transparency and clear communication are key priorities for us, so I’d like to address your concerns directly.
The valuation mentioned in our letter typically reflects the range achievable through our second service, where we secure offers between 95% and 97% of the property’s value within 2-4 weeks. However, our first service—an instant purchase —offers up to 85% of the property’s value for customers who require an immediate sale. It seems there was a misunderstanding regarding the differences between these services, and we sincerely apologise if this wasn’t made clear from the outset.
We’d welcome the opportunity to make this right by answering any further questions you may have or providing more context about the options available to you. Please don’t hesitate to get in touch with us directly, and we’d be happy to assist.
Thank you again for your feedback—it’s invaluable in helping us improve.
Alex and the team were great! Everything was simple and straight forward. They got my house sold very quickly after swapping from a local estate agent that didn’t get any interest any months. I would recommend & definitely use again.
Date of experience: 16 August 2024
Reply from British Homebuyers
Hi Ryan,
Thank you, really appreciate your feedback.
Please do not hesitate to get in touch if there is anything we can help with in the future.
We had our property on the market with another company, not much joy. But once British Home buyers took over we had views straight away. Initially with Robert as lead, then once we had an offer, Charles took over. From day 1, great service and communication up to and including completion. We cannot recommend British Home buyers enough. Great people to do business with.
Fantastic open and clear communication throughout the process. The due diligence was excellent, meaning we only had people who were actually in a position to buy viewing our property (something our previous estate agent hadn't done). Thanks to Rob and team we quickly sold our residential home to another family, at a price we were happy with. We would highly recommend this company.
Date of experience: 09 August 2024
Reply from British Homebuyers
Hi Laura, Thank you so much for your feedback. We all here wish you all the best in your new home! Kind regards, Rob
British Homebuyers are worth going with, had a letter in my door and been on the market for 18 months with local estate agents took a chance as this was something different, then sold my house within 2 weeks. Thanks to Holly who I first spoke to then put me in touch with Alex Clendon who was just amazing always on hand and kept in touch all through the process with updates.Then went with premier Lawyers solicitors with Kay Lee Flower again very professional and always on the end of the phone if she was needed, not to forget Charles what a lovely man seen me through some challenging times, again all these people are very professional in what they do and I wouldn’t hesitate in using them again.Even had a follow up after completion from Alex and Charles. Many Thanks all the Team Paula Chrichard
Date of experience: 12 July 2024
Reply from British Homebuyers
Thank you Paula for leaving your review, It was good to work with you and we wish you all the best very moving forward :blush: Kind regards, Alex
I found BHB very efficient, professional and friendly. Always available on the phone to answer any queries and were always knowledgeable and helpful. Progression of the sale was a breeze due to this. They sold my home within 5 weeks and I had moved to them having issues with 2 other agents. I would highly recommend.
Date of experience: 28 June 2024
Reply from British Homebuyers
Thank you Sharon, We really appreciate your review and if there is ever anything we can do to help in the future then please never hesitate to get in touch. Kind regards, Alex
BHS managed to sell my house during a difficult selling climate when a local agent could not. I was contacted regularly throughout the process by Alex who not only kept me updated but had also done considerable research on local prices and properties. He helped to make the sale run as smoothly as possible and provided a professional and helpful service from start to finish.
Date of experience: 23 July 2024
Reply from British Homebuyers
Hi Barbara, Thank you for your review, It was a pleasure working with you and please never hesitate to let me know if I can ever help in the future. Kind regards, Alex
Well what can I say ... Excellent Service, helpful and Professional from British Homebuyers and my agent Robert Love. Highly recommend them to anyone buying or selling a property. They treated me as a person not just a number in a queue like other Estate Agents
Fantastic experience with British Homebuyers. We were listed with a previous high street agency and we had very few viewings. After 6 months on the market we decided to change to British Homebuyers and our home had mulitple viewings and sold within 4 weeks of being re-listed. Rob and Charles have been so friendly and helpful every step of the way. I've been kept up to date throughout the process and they've always been on hand to answer my questions. I would absolutely recommend them to anyone looking to sell their home. Thank you again for a great, speedy process!
British home sellers were amazing I was struggling to sell my house with is being on the market for months and I received a letter to say they could sell my house quickly, I took the chance and within a month my house was sold! The staff are so good at communicating and always get back to you the same day with regards to anything you need! Definitely worth it.
Date of experience: 26 June 2024
Reply from British Homebuyers
Hi Ellie,
Thank you for your review, your comments mean a lot to the team!
I cannot recommend highly enough. I got prompt informative service, my case was dealt with professionally, yet friendly, timely and comprehensively. Phone calls made me feel valued. My sale was dealt with over and above my expectations and was so much better that a local high street estate agent service could ever have been.
Dealth with Robert and Charles - they were both fantastic. From start to finish they were extremely helpful and informative. Had issues with the soliciotr we were using, they liased with our buyers and manage to sort all the problems we were having. They are very professional and I would not hesitate to reccommend them.
Date of experience: 29 March 2024
Reply from British Homebuyers
Hi Debbie, Thank you so much for your lovely words. Myself and the team wish you all the best moving forwards! Kind regards, Rob
Alex Clendon. He was the reason why the whole house selling experience was good. Professional, responsive, objective, he adapted to situations when things were in flux to ensure we got the house sold quickly but with little compromise. If you ever go with BHB, ask for Alex
The initial discussion and then advertising our property. Charles advised when the market changed and was realistic and honest with us. Most importantly Charles and Robert stayed in touch, kept us up to date and answered any questions - always responded back quickly which gave confidence. They secured a cash buyer to tie in with our purchase
I was looked after by a gentleman named Alex and that's exactly what he was. He gave open communication and guided me through the process of selling my property, it was completely stress free. I would definitely recommend BHB to others.
Date of experience: 09 July 2024
Reply from British Homebuyers
Hi Beth, Thank you so much that means a lot! I wish you all the best moving forward Kind regards, Alex
An excellent service throughout. We had a mare with a different (highstreet based) estate agent, so switched to BHS who quickly turned things around and sold our house in a couple of weeks. Robert Love was our agent and was 100% reliable, extremely knowledgeable and always there to answer all of our (many) questions.
Found the experience to be very painless sold my house after only 2 viewings,Robert& Chris were very helpful& professional wouldn’t hesitate to recommend them. Yours Sheila Booth
Date of experience: 27 June 2024
Reply from British Homebuyers
Hi Sheila, Thank you so much for your lovely words, it means a lot to us. We wish you all the best in your new home! Best wishes, Rob
Really pleased with the overall service received from British Homebuyers. I was assigned a single person to directly deal with who was, knowledgeable, helpful and his market advice was second to none. Once a sale was agreed I had the benefit of an experienced closing adviser who helped with all the complexities to close the sale. Everything went well. No complaints.
We changed to British Homesellers after trying our local estate agent and were so pleased we did. Alex was always there to assist us and help at every stage. It was smooth and easy and he made us feel like top priority. Would definitely recommend. We had a good flow of viewings and feedback and sold to first time buyers with no chain. Just as we wanted. Many thanks to Alex and his team
Date of experience: 23 July 2024
Reply from British Homebuyers
Hi Alex, Thank you so much for your review and I hope that you and your family are all settled in at your new property! Kind regards, Alex
Just sold a house through British Homesellers. Efficient, polite and highly professional team throughout the whole process. Very happy with the outcome and certainly will use their services again. Thank you.